Reviews Acer Chromebook Spin 311 Convertible Laptop | Intel Celeron N4000 | 11.6" HD Touch Corning Gorilla Glass Display | 4GB LPDDR4 | 64GB eMMC | Intel 802.11ac Gigabit WiFi 5 | Chrome OS | CP311-2H-C7QD
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5.0 out of 5 stars Fit and finish is fantastic!
Reviewed in the United States ???? on November 14, 2022
Style: Chromebook onlyCapacity: 4GB / 64GB / 11.6-inchVerified Purchase
Ordered this Chromebook at 8:30 am and it was delivered at 8:00 pm the same day! The package was in a carton with bubble wrap. The unit's own box had the device securely held in place with bombers on each end. Once unpacked, the feel, look, and finish made it appear like a solid, high-end product.
On startup, everything went smoothly, and it hooked up to our home wifi with no issues. The screen is sharp and clear, and the keyboard has a comfortable response when typing. This was purchased for our grandson who will use it for his schoolwork as a freshman in high school. He used the school's Chromebook in Middle school and is familiar with the Google OS. As soon as he logged into his Google account his apps downloaded.
The response times are fast, and the screen colors are vibrant. Overall, we love our decision to purchase this Chromebook at a great price. The AUE is until June 2027 so this should be a solid performer throughout his high school years. We highly recommend this model; you won't be sorry.
10 people found this helpful
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Robin Privett
5.0 out of 5 stars Waste of money
Reviewed in the United States ???? on December 16, 2022
Style: Chromebook onlyCapacity: 4GB / 64GB / 11.6-inchVerified Purchase
You get what you pay for. Thought this would be handy for small tasks and browsing. I had to send it back because it wouldn’t power on after about two weeks. They were fast in repairing and returning it, but it is still very slow and still locks up. Spend a little more and get a better quality machine!!!
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A.Mom
TOP 1000 REVIEWERVINE VOICE
5.0 out of 5 stars GREAT upgrade from tablet for my kids, first Chromebook
Reviewed in the United States ???? on October 11, 2022
Style: Chromebook onlyCapacity: 4GB / 64GB / 11.6-inchVerified Purchase
I did a lot of research as to what to get for my kids to replace their aging and damaged Samsung Tab A's. We decided that it was time to go to a Chromebook so that they could get more repetition with a standard keyboard and GoogleOS. They are still able to download all the PlayStore apps that they had on their tablets, but now with better hardware and longer support.
This model has 64GB of storage (with SD card option), so thats a huge upgrade. The RAM is 4GB, which is more than most cheap tablets these days, and you can tell. Its a LOT snappier than the Galaxys.
The 2in1 flip with the screen is my kids favorite part! They can use it like a "real computer" and then flip it to make a huge tablet screen instead. Much bigger than the 8" screen they had before.
For an entry level chromebook, these are sturdy, snappy, and cheap! I dare you to find something better for preteens at this price point!
NOTE: some of the reviews here complain about the speaker quality/power. This was one of the only things I was weary about when I finally committed to this unit. Those reviews are DEAD WRONG. The speakers are GREAT on these Chromebooks. The quality is clear, and they are louder than both of my other laptops and tablets. Playing videos through YouTube at 1/2 volume is much louder than the max of my other units. Don't let the "terrible speaker" reviews sway you.
48 people found this helpful
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Kathy Holmes
5.0 out of 5 stars Amazing!
Reviewed in the United States ???? on December 8, 2022
Style: Chromebook onlyCapacity: 4GB / 64GB / 11.6-inchVerified Purchase
I really love everything about it. works well for everything I need it to. a little small for gaming but you could still manage. best computer I've purchased.
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Jenna Rice
5.0 out of 5 stars Very happy with this
Reviewed in the United States ???? on November 13, 2022
Style: Chromebook onlyCapacity: 4GB / 64GB / 11.6-inchVerified Purchase
I got this as a backup when my laptop broke and am very happy with it. I wanted something more like a tablet so it wasn't redundant when my laptop was fixed, so the folding feature and the touch screen are great! So far I haven't had any issues with it except that it is very slow with game emulators online. It streams movies and such great though.
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MC
5.0 out of 5 stars Great laptop
Reviewed in the United States ???? on December 15, 2022
Style: Chromebook onlyCapacity: 4GB / 64GB / 11.6-inchVerified Purchase
Great laptop, especially for the reasonable price!
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Machalin
5.0 out of 5 stars I had this computer before just a little bigger but I love this one.
Reviewed in the United States ???? on December 9, 2022
Style: Chromebook onlyCapacity: 4GB / 64GB / 11.6-inchVerified Purchase
I had no problems everything came in with no problems and nothing broken.
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pat owen
5.0 out of 5 stars Slow to load.
Reviewed in the United States ???? on November 26, 2022
Style: Chromebook onlyCapacity: 4GB / 64GB / 11.6-inchVerified Purchase
Love the touch-screen quality. Slower than most other laptops or phone. Uses Chrome OS, my first experience with it, perhaps that's the reason?
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Craig
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5.0 out of 5 stars Definitely worth it.
Reviewed in the United States ???? on November 1, 2022
Style: Chromebook onlyCapacity: 4GB / 64GB / 11.6-inchVerified Purchase
So far I have had no complaints. It was very easy to set up. The battery life is more than adequate. The biggest thing for me was only adjusting to the operating system. Until now, I have only used windows laptops for the last twenty plus years. Before that I had an Apple. It's been easy so far, though I still have difficulties with right-clicking with the trac-pad. I have easily avoided this by using a wireless mouse.
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cheryl witherspoon
5.0 out of 5 stars So far so good.
Reviewed in the United States ???? on November 24, 2022
Style: Chromebook onlyCapacity: 4GB / 64GB / 11.6-inchVerified Purchase
Love how easy it is to use. Feels study . Hope it last. I’m pleased . Wanting it so I can start writing
4.0 out of 5 stars Overall good but if you POWERWASH (factory reset) you may want to read this.
Reviewed in the United States ???? on December 1, 2022
Style: Chromebook onlyCapacity: 4GB / 32GB / 11.6-inchVerified Purchase
I am updating my review on this product. Purchased in March 2022, this product has been mostly good for me. The portability has been great. The software not so great at times - I'll go further into detail at the end. Battery is great. I advice a protective case and possibly even protection for the keyboard. USB or bluetooth mouse (not included) is easy to use. I'm not the biggest fan of touch pads. Overall it's a good laptop. Basic gaming is okay but limited. Now the bad part. I powerwashed or factory reset the computer and got stuck in a cycle of the software trying to update. It was very frustrating considering that the chromebook made it seem like an easy process. I had to use a flash drive (I believe over 8gb large) to download the operating system onto it from another PC, and then use that to reinstall the software. I am now back to normal use but I advise against powerwashing unless you are prepared to deal with the problematic reinstallation. I gave one stars out of frustration but will give four stars for the rest of the product as it is budget friendly, mostly reliable, portable and most of the time works like a charm.
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Craig Olsen
4.0 out of 5 stars Wonderful Chromebook, but Manage Expectations Where Apps are Concerned
Reviewed in the United States ???? on March 9, 2022
Style: Chromebook onlyCapacity: 4GB / 32GB / 11.6-inchVerified Purchase
I purchased the Acer Chromebook Spin 311 to use as a bedside entertainment center, so I wanted something that could stream and have quality screen resolution. I liked the idea of a device that I could position with the screen set back (open like a laptop) or set forward (flip it and go triangular, baby!); I also needed a reliable blue tooth as I wear comfy headphones that I can sleep in. I have an extensive music collection that I keep on an external SSD and I absolutely love MediaMonkey because of it's customizable interface on it's Window's app (I assumed the ChromeOS version would be very similar - my first major stumble).
First, the positive: The device itself is fantastic. Everything about it feels sturdy, the touchscreen is responsive (though, I will say there are times when I feel I have to hit an app 2 or 3 times to activate). The screen resolution and sound quality are lovely for a device of this size and price - don't go expecting studio quality here, but the streaming was beautiful. The visuals are not pixelated; it's as good as watching on a television (only smaller). Oh, and I will say I love the fact that the USB-C port is on both sides, which makes it easier to plug in on any side (it's the little things).
Performance is great, I get no lag and I've had no issues streaming Netflix, Hulu or Disney+. I just realized I haven't tried watching Twitch or Youtube on this. I'll download those apps and if I have any problems with them, I'll update this review and let you know.
I have one grouse, and it's kind of a biggie: The apps are terrible. It was so dismaying at first, I did actually contemplate sending the device back. I slept on it and decided I was going to stick it out. In truth, part of my disappointment is that the ChromeOS version of MediaMonkey is disappointing. When it came down to it, I tried a whole slew of music apps and I wound up settling on the music app that annoyed me the least (VLC). Most of the apps have ads that are intrusive, and even the ones I thought about paying for just don't seem worth the value.
Even simple apps like an alarm clock or a blue tooth manager: I downloaded several different ones, and I'm continually settling on the app that annoys me the least or seems to be able to handle some of what I would like. I even tried to find a power button app because I just wanted to turn off the computer with a single, on screen button push - despite over a dozen apps that claimed to do this, all of them performed poorly and one you had to close out an ad before it would turn off (really?!?).
In choosing whether or not to keep it, I had to weigh the solid build and reliable performance against an operating system that was under par for Windows or Mac.
That said, I'm very glad I kept this little guy. In the end, it's a reliable little entertainment unit and it's wonderful where it counts: It's a great streamer (with a beautiful picture) and it plays music that I love and I can leave it in place and listen on my blue tooth headphones while I wander all over the house. The apps are a shame, but honestly, given the price point here, it's a good deal and I can live with it.
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John An
4.0 out of 5 stars Good while it last
Reviewed in the United States ???? on September 1, 2022
Style: Chromebook onlyCapacity: 4GB / 64GB / 11.6-inchVerified Purchase
I got this Chromebook to replace my last Samsung 11" Chromebook which I had for about 3.5 years.
The Acer spin 11 was pretty good and I liked it alot. The keyboard worked much better than my Samsung.
That thing has a mind of it's own, I think. You type one word and the Chromebook types up something else..
Expect for this one small problem and it started just after a month or so after I had purchased this.
Once awhile it wouldn't turn back on after I had idling for whatever time it took to be in power saving mode but
It wouldn't turn back on, everytime when this happens I have to press the side power button for about ten seconds to turn it off first then, I'd give it a minute before hitting the same power button again. I hold it just long enough to see the blue light goes on next to power button you just pressed. Oh just out of curiosity, what does the power button do located right top corner? Cause it won't shut the computer off or on. No matter how long you hold the button down. Anyway back to main issue, just awhile I left the Chromebook to visit UPS store and came back, tried to reboot my Chromebook as usual but this time it won't turn on. I tried unplug & replug all the cables like power, HDMI. Man I only had this for about 4-5 months and this happens. My warranty expired as well.... I'm very disappointed.
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Andrew
4.0 out of 5 stars Quite good for this price point
Reviewed in the United States ???? on November 17, 2022
Style: Chromebook onlyCapacity: 4GB / 64GB / 11.6-inchVerified Purchase
This Chromebook is pretty good for the price point--it's nice that it has the tablet-style hinge. I wanted to confirm for others looking at this, that unlike what some other reviewers have posted, I got the exact product as advertised: the model number is CP311-2H-C7QD, which is the 2021 model year release.
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M. D.
4.0 out of 5 stars Good but watch out
Reviewed in the United States ???? on October 21, 2022
Style: Chromebook onlyCapacity: 4GB / 32GB / 11.6-inchVerified Purchase
Great computer for kids and school however after just one year there seems to be a hardware problem and the computer died. Since it was out of warranty after one year, to get it looked at would cost same as if I purchased it!
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Amazon Customer
4.0 out of 5 stars Large bevel
Reviewed in the United States ???? on October 30, 2022
Style: Chromebook onlyCapacity: 4GB / 64GB / 11.6-inchVerified Purchase
Wish I'd looked at cscreen size better. It's hard to work on this thing bc the narrowness on the screen
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Ian Lipsky
4.0 out of 5 stars Its pretty good for it's price range
Reviewed in the United States ???? on September 19, 2022
Style: Chromebook onlyCapacity: 4GB / 64GB / 11.6-inchVerified Purchase
This works pretty well if you are just going to be web browsing or watching some videos. It's a bit slow in terms of installing/running apps. But I find it's small size, lightweight and good battery life make it very convenient to use when you don't really want to haul around a full size laptop. I might in the future consider spending a little bit more for a faster processor. But that's about the only criticism I have for this.
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Rosie D.
4.0 out of 5 stars Love the Convertible Design, but I'm not impressed with the storage
Reviewed in the United States ???? on November 13, 2020
Style: Chromebook onlyCapacity: 4GB / 32GB / 11.6-inchVerified Purchase
The Acer Chromebook Spin 311 is a huge upgrade from my previous Chromebook and it suits most of my needs. I purchased it because of it's price and convertible design. The limited internal storage space and poor camera are the biggest drawbacks in my opinion. Depending on what you plan to use his for, this might be a great low cost option. There are a lot of other devices out there in this price range though. I think it's important to find out what features matter most to you before you decide.
Pros:
-Low Cost
-Convertible Design (My favorite feature)
-Good web browsing performance (haven’t had any issues streaming videos or having multiple tabs open)
-Good battery life
-Ability to install most of the apps available in the Google Play store.
Note: Minecraft is not currently available unless you are planning to use the education edition (in case that’s something you were hoping to play) and some apps are not properly optimized to be used in landscape mode (this seems to be an issue with android apps in general, so I don’t fault this particular device).
Cons:
-Only 32 GB internal storage. 13.3 gb are used by the system. This doesn’t leave much room for installing apps. Maybe I’m missing something, but I haven’t found a way to move apps to the SD card. So far, I’ve only been able to select the SD card as the storage location for downloads within apps. For example, I can tell the Netflix app that I want to store downloaded videos on the SD card.
-Camera quality is extremely poor for video calls. It's dim and grainy. Using extremely bright lighting helps some, but the graininess is still noticeable.
-1366x768 Screen Resolution. This isn’t a deal breaker for me, but I do notice the lack of a full HD screen more than I thought I would on a screen this size. This may not be an issue for most users.
-Heavy/Bulky in tablet mode. I primarily use this as a laptop with a touchscreen that has a keyboard that I can tuck away for watching videos or playing games. That's what I was looking for, so this works for me. If you are looking for something that is comfortable to use as a tablet, you'd probably be better off getting a 2-in-1 Chromebook with detachable keyboard or a tablet with a keyboard case.
Overall, I'm happy with the value and performance of the Acer Chromebook Spin 311. I think I might have purchased something with more internal storage and a better screen if I had to do it over again though.
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Alexander R.
4.0 out of 5 stars Great ChromeOS 2-in-1
Reviewed in the United States ???? on July 9, 2020
Style: Chromebook onlyCapacity: 4GB / 32GB / 11.6-inchVerified Purchase
Much faster and of course newer than my old Acer 15" Chromebook, which was one of the first 15" models they made and the only 15" Chromebook on the market when I bought it. I got this because I wanted something good for couch surfing and my old Chromebook doesn't support Android apps so it was starting to feel very limited in use. I decided on this model after reading a lot of positive reviews, which mainly turned out to be for the last model that uses this devices same name.
I'll start off by saying this thing feels really sturdy, built well in typical Acer fashion. But I'm kind of surprised with how big the bezels are, they easily could've put a bigger screen in the thing. The screen that is installed though is plenty bright enough for my use, and is perfectly sharp at a typical viewing distance with good viewing angles. The touchscreen is kind of flaky in my experience, but that could be a problem with the user since some touchscreens just don't like responding well to my fingers. Performance in typical use is perfectly fine, but don't expect to do much gaming as it doesn't have the power to run more intense Android games smoothly. WiFi is very fast and signal is excellent. The ports provided are great, and I love that it can be charged from either USB-C port. The keyboard feels pretty good and the trackpad is about what you'd expect on a device like this.
Now where I am truly disappointed is in the fact that stylus support was removed from the last model of this system. I'm a bit of an artist and like to draw on occasion, even if it's just playing a round of Draw Something to fix my itch. I thought drawing on this with an Android app would be pretty nice compared to my Note phone. And another person had already asked if this system supported an active stylus, which Acer responded by saying yes. This thing absolutely does NOT support an active stylus. At least not an EMR one like you find in Samsung devices (S-Pen) or a Wacom stylus. I'm tempted to send this model back and order the older one since there doesn't seem to be much difference between the N3350 and N4020 CPUs.
I'll also mention here that the indent for the second camera that goes above the keyboard for use in tablet mode is present, but there isn't a camera. I was unsure what this indent was for until I did some more reading online and found a review for a pre-release version of this system. That included the camera and stylus. Seems they changed their minds on both features but didn't bother to get rid of the indent.
Long story short, it's a good little 2-in-1 but some design choices are odd for a device in 2020. Also many of the reviews out there are for the last model (N3350 CPU) or for pre-production test units that have features this thing actually doesn't have (stylus and second camera). Also look at the true reviews closely as this thing is offered with the Intel CPU (N4020), and AMD CPU, and a MediaTek CPU.
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Dianne
4.0 out of 5 stars For how many more years will this update ?
Reviewed in the United States ???? on August 3, 2022
Style: Chromebook onlyCapacity: 4GB / 32GB / 11.6-inchVerified Purchase
Why won’t this update so it can install iready app? It was working fine then browser won’t compatible
3.0 out of 5 stars Excellent lightweight, reasonably priced Chromebook, but not a good substitute for an iPad
Reviewed in the United States ???? on March 31, 2022
Style: Chromebook onlyCapacity: 4GB / 64GB / 11.6-inchVerified Purchase
Assessment after six months: This is an excellent low priced Chromebook overall, with fine screen quality and light weight. Set up was easy as is true of most Chromebooks. I purchased it to replace an older iPad, which I liked but was slow, and lacked connectivity and available keyboards. This Chromebook has two USB-C ports and two standard USB ports. The keyboard is first rate and the track pad is good enough that I don't need a mouse. Accessing files on a USB key is easy enough on a Chromebook but impossible on an iPad. I have encountered only two significant drawbacks. The first is a touchscreen that is slightly inferior to the iPad. Those of us who are new to the Chromebook need to realize that it is a hybrid: in some respects it resembles an iPad and in others a PC, with advantages and disadvantages compared to either one. This particular Chromebook is not appreciably faster than my six year old iPad.
Google Play for the Chromebook is inferior to the Apple App Store in terms of available apps but apps are generally easier to install than with a PC. In many cases you have the choice of accessing a website through an app or via Chrome. If you are used to using airline apps on your iPad or android smartphone you will find that they either aren't available (American, Southwest) or are available only in the reduced size smartphone version (United, Delta). This should not prevent you from accessing the airline's entertainment system through Chrome but I find that a bit less convenient. I find using Word documents on the Chromebooks inconvenient since you cannot download and run Microsoft Office, although the online version can be utilized. At best if you are a serious Word user you will find the Chromebook workarounds lacking in convenience. Editing .docx documents is easy enough with google and experienced users probably have methods that I haven't yet figured out. I considered purchasing a basic iPad 2021 (9th version) with a keypad, but the cost is twice that of this Chromebook, which has a larger (11 inch) screen is larger than the iPad and not much heavier than an iPad with a keyboard case.
I purchased the Chromebook as a substitute for an iPad (lower price, larger screen) but after six months the disadvantages for me outweigh the advantages. Using Word (or PowerPoint) on the iPad is pretty much seamless as long as you keep your files on the cloud; on the Chromebook it awkward unless you want to use Google drive more or less exclusively. Another disadvantage, although manageable, is browsing the news or other daily feeds. As with your office computer you can access the source's web address but the handy apps that are available for the iPad or a smartphone frequently are not available at all or do not work properly on the Chromebook. MS Outlook does work well and the larger screen in a benefit for reading some messages. The ability to link your phone message system with the Chromebook is a significant plus; it is possible to do this on the iPad but it is awkward because of the lack of an app for some messaging platforms. The Chrome operating system is a generally well designed one once you get to know it but it pales in comparison with IOS. If I had it to do over I would purchase a low end PC even at about twice the cost.
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Ray Gen
3.0 out of 5 stars The machine is great - HOWEVER...
Reviewed in the United States ???? on September 28, 2022
Style: Chromebook onlyCapacity: 4GB / 64GB / 11.6-inchVerified Purchase
The ACER Chromebook is everything it claimed. I have no problem with the machine itself. HOWEVER, This statement is FALSE = Chromebooks come with built-in storage for offline access to your most important files and an additional 100GB of Google Drive space to ensure that all of your files are backed up automatically.
There is NO 100GB of Google Drive space. When I called, they gave me a choice of 1. a refund, 2. a discount, 3. a replacement with the hope that the 100GB would magically appear. They offered a $30 discount. I suggested $50, the supervisor agreed.
Disappointing. I really wanted the 100GB.
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Richard.
3.0 out of 5 stars Start up time longer and longer and longer
Reviewed in the United States ???? on June 22, 2022
Style: Chromebook onlyCapacity: 4GB / 32GB / 11.6-inchVerified Purchase
This device used to be OK. These days, however, the time from opening it up to being able to do anything at all is getting longer and longer. For example, the time from startup to closing a tab (ie not doing anything especially difficult) is somewhere around 2 minutes now. That is, one can do absolutely nothing for 2 minutes after start up. The screen jumps to life within seconds, but one is locked out of doing anything for those 2 minutes. No buttons, no key clicks will be accepted.
This could be the software, or other reasons. But my attempts to reduce load in those areas only resulted in fairly marginal improvements. Once the device is finally running, it is as fast as it ever was. Either way, I need a solution to this problem, and I believe that means a new one. This is the first computer, of very many, that I have owned that have exhibited this particular problem.
Update: I have since moved my operations to an older non-Acer chromebook that was previously reserved for other purposes. It runs just fine with the same workload that Acer struggles to meet. The highly likely explanation is that the Acer internals (internal transfer speeds or similar) is the culprit.
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MU
3.0 out of 5 stars You can’t play popular kid’s games like Roblox…
Reviewed in the United States ???? on October 17, 2022
Style: Chromebook onlyCapacity: 4GB / 64GB / 11.6-inchVerified Purchase
“I wanted to use it for homework and play a lot of games and my favorite is Roblox but the processor isn’t the best so it just can’t process anything and it’s barely playable. The only games that are playable are to 2D games. But it’s fine for homework.” Written by my 10-yr-old son
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Jerssmith
3.0 out of 5 stars Good for web surfing and document editing, but abysmal for streaming
Reviewed in the United States ???? on September 4, 2020
Style: Chromebook onlyCapacity: 4GB / 32GB / 11.6-inchVerified Purchase
We purchased this for our daughter for virtual school during COVID-19. She already has an iPad , but were told by the school iPads were not allowed and they recommend a Chromebook. We purchased this one based on reviews and limited supply.
The Good:
The Acer Spin 311 has good build quality and feels like a solid device. The hinges have an appropriate level of resistance to keep it from flopping around. The buttons and keyboard feel really good for a laptop of this price. The screen resolution, color and brightness were all acceptable.
Setting up the Spin 311 was easy and when our daughter logged on with her School Gmail account everything was there. Google docs, drive, and classroom all worked out of the box. We tried to print, but our old Canon was not supported, but I attribute that to the very old printer and not the Acer.
The Bad:
The Acer Spin 311 seems incapable of streaming anything. On her first day of school after about an hour she complained Zoom kept freezing up. We have a Netgear Orbi mesh network with strong signal and ISP with 100 up / down. I checked the WiFi speed / signal strength at her desk and everything checked out. The only way she could get the Zoom to work was by turning her camera off. Normally this would have been a disappointment but the camera is such poor quality, no video was probably better than the grainy image we got with it.
Later I tried to stream a movie from our home Plex server which was 29Mbps in original format to see if it was maybe the Zoom app or the internet. The Acer Spin 311 could not get more than 5 minutes in without freezing up. Having the server trans-code the movie to around 20Mbps I could finally get it to play, but somewhat jittery. I tried both the Plex web app and native app with the same result.
Summary:
If you are going to just edit documents and surf the web, the Acer Spin 311 is probably fine, but I have to imagine you can get other Chromebooks for cheaper that can do that just as good. If you try to video conference the terrible camera image and inability to stream any normal video is a deal breaker.
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John C. Westra
3.0 out of 5 stars Versatile Form Factor | Windows Users are going to HATE it!
Reviewed in the United States ???? on September 10, 2022
Style: Chromebook onlyCapacity: 4GB / 64GB / 11.6-inchVerified Purchase
The hardware form factor for this convertible is excellent. Unfortunately, if you are familiar with the Windows OS, you're going to HATE the Chrome operating system and quickly run into its application limitations. This could be a good choice for students whose school has standardized Chromebooks or someone on a budget that doesn't allow for a Windows convertible like the amazing Lenovo Yoga. This gift was sold 'As New' shortly after purchase.
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Tina
3.0 out of 5 stars Does not support a regular sim card that I use in my camera, only the mini phone ones.
Reviewed in the United States ???? on January 7, 2022
Style: Chromebook onlyCapacity: 4GB / 32GB / 11.6-inchVerified Purchase
Had I read the reviews, I wouldn't have purchased this particular Chromebook. I use my digital camera a lot and my old Chromebook supported a regular sized sim card ( which is what is in my camera ) I have to use a card reader with my sim card now and it's a hassle. Also, the sound on this Chromebook is not very loud, the sound on my old Chromebook was louder. I really like the touch screen on this new one which is something my old one didn't have. The battery life on this new one is also shorter than the one on my old Chromebook, by a lot. My battery didn't require charging nearly as often as this one does for a couple of years. This one already needs charged pretty much every day and I don't use it that much. All in all, it's just an average tablet that doesn't have that much going for it unless you only use the mini sim cards and you enjoy charging your computer every day.
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YKY
3.0 out of 5 stars Average Chromebook
Reviewed in the United States ???? on August 2, 2022
Style: Chromebook onlyCapacity: 4GB / 64GB / 11.6-inchVerified Purchase
Based on the spec, I don't have a high expectation of the performance given Intel Celeron N4000 CPU etc. I simply use it for lots of chrome based web office work. So the battery, screen resolution etc. is good enough. I bought it on sale which is a good deal. Otherwise, I would buy an iPad instead.
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C Free
3.0 out of 5 stars Chargers stop working after a few months of having both tablets.
Reviewed in the United States ???? on July 11, 2022
Style: Chromebook onlyCapacity: 4GB / 32GB / 11.6-inchVerified Purchase
Love the convenience of the tablet but I have had to purchase two replacement chargers since purchasing the tablet. It does not charge anymore. Chargers work with my other devices but do not charge the tablet anymore.
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??
3.0 out of 5 stars Check warranty info with Acer.
Reviewed in the United States ???? on July 12, 2022
Style: Chromebook onlyCapacity: 4GB / 64GB / 11.6-inchVerified Purchase
I received my Acer 311 today, unfortunately it has that crack seen on the photos where the shutdown mode is.
2.0 out of 5 stars Burned my Biscuits!
Reviewed in the United States ???? on July 11, 2022
Style: Chromebook onlyCapacity: 4GB / 32GB / 11.6-inchVerified Purchase
This is my second Chromebook and it offers a lot of updates from my first machine. What burned my biscuits was that it was already two plus years into its short life even though it was right off the shelf! I can understand a few months but more than 2 years! This machine should be discounted 25% to make up for the years lost.
The device itself is nice. It automatically uploaded all of my connected devices and account settings, making it super easy to set up and didn't take long. I also like the tablet feature as I am already a tablet user. It also comes with several product updates such as being able to message from the Chromebook so I don't have to fumble with my Google phone while working.
Great produce, just gotta fix the shelf life issue to come up with something that is reasonable.
4 people found this helpful
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Xander alvarez
2.0 out of 5 stars Slow, sluggish.
Reviewed in the United States ???? on November 29, 2022
Style: Chromebook onlyCapacity: 4GB / 32GB / 11.6-inchVerified Purchase
Every app on this laptop runs slower than a turtle. I found this one because I heard you could run roblox on it and most games… you can’t. I put the graphics down as low as possible and it’s still horrible.
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michele
2.0 out of 5 stars Don't buy!
Reviewed in the United States ???? on May 21, 2022
Style: Chromebook onlyCapacity: 4GB / 64GB / 11.6-inchVerified Purchase
I have always bought acer in the past and never had a problem. This model unfortunately is the worst! I've only had it for 2 months and it continues to have glitches! After only owning the product for a month the screen blacked out! I had a presentation at work that day and it wouldn't do anything! The power button wasn't working and it stayed black for a few hours! Finally...the power button worked and I had a normal screen again! So frustrating! Ruined my presentation! From time to time the screen and the keys just freeze up! I have to turn off the power and turn it back on a few times. I contacted Acer and they want me to send my computer to them but doesn't offer a replacement while I'm they are working on it. I need my computer on a daily basis for my work! I would never buy this model again!! Its cheap for a reason!!
4 people found this helpful
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Jonathan Musere
2.0 out of 5 stars Stopped Charging in less than two months
Reviewed in the United States ???? on October 2, 2022
Style: Chromebook onlyCapacity: 4GB / 32GB / 11.6-inchVerified Purchase
In less than two months my Acer stopped working, it gradually stopped charging and I wonder what is wrong. This Acer is heavier than the similar Samsung that I bought thre years ago, but the Samsung chrome has never been troubling. It is the one I reverted to.
2 people found this helpful
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Davin
2.0 out of 5 stars Stopped working 4months
Reviewed in the United States ???? on October 24, 2022
Style: Chromebook onlyCapacity: 4GB / 32GB / 11.6-inchVerified Purchase
Bought this for my niece. Only to be called 2 months later. "Uncle the laptop isn't working". Trash. Stuck with a paperweight.
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Chilili
2.0 out of 5 stars Not a Good Computer
Reviewed in the United States ???? on March 8, 2022
Style: Chromebook onlyCapacity: 4GB / 32GB / 11.6-inchVerified Purchase
I got this is good faith that it would work, yea did, until a month ago. I am so disgusted with it. It is hard to make things move, The styler or my fingers won't make the screen move or go out of a page, it takes to many times to get it to accept what I want to do, now it is jammed with the Google logo on a white screen, can't get out of it no matter what I do.
I'm so sorry bought this.
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Kenneth Edwards
2.0 out of 5 stars Very difficult to use Microsoft Office
Reviewed in the United States ???? on September 8, 2022
Style: Chromebook onlyCapacity: 4GB / 64GB / 11.6-inchVerified Purchase
The person I brought this far can’t get Microsoft to work on it
2 people found this helpful
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Tommy Hair
2.0 out of 5 stars Faulty Devise
Reviewed in the United States ???? on May 14, 2021
Style: Chromebook onlyCapacity: 4GB / 32GB / 11.6-inchVerified Purchase
For the first week everything was fine. It was a two-in-one device that I could use for both school and work. However, it just turned off 10 days after it arrived and refused to turn on again. We sent it back to the ACER company (it told us to send it back to ACER inside the package) we had to pay for shipping but they fixed it. When it returned the message inside the box said it was just below 1% and had to be charged for a while before turning on again. I was happy to see that the problem was minor, or at least it seemed minor. One week after the computer was sent back to me, it stopped working for the second time in 25 days. After 24 hours of non-stop charging nothing has changed. It might just be that they sent me a faulty devise, but I still payed 300$ for something that I was only able to use for a total 20 days.
3 people found this helpful
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S. NELSON
2.0 out of 5 stars Failure to load Apps
Reviewed in the United States ???? on August 13, 2022
Style: Chromebook onlyCapacity: 4GB / 64GB / 11.6-inchVerified Purchase
Could not install apps from the play store
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Mishka Haznor
2.0 out of 5 stars I was not a fan of the aspect ratio of the screen
Reviewed in the United States ???? on July 18, 2020
Style: Chromebook onlyCapacity: 4GB / 32GB / 11.6-inchVerified Purchase
The reported dimensions of this screen are pretty deceptive. What you actually receive is one of the more narrow aspect ratios of usable screen space I have ever seen in a touchscreen device. The screen is also pretty dark even at the brightest level compared to my other tablets and laptops. Trying to use it in tablet mode with how average website are designed was pretty impossible with the aspect ratio making the screen so narrow and long. It is not intuitive at all and felt quite a bit like looking at a small phone since the ratio made the text appear pretty small to compensate for the width limitation in tablet mode. I bought it as a gift for someone and was so put off by how it looked in tablet mode and the incredible cheap plastic built with large seams on the body all over the place ready to pop open, that I returned it for something more solid and honest about screen quality.
1.0 out of 5 stars Alright for the price, but has many issues with SD card
Reviewed in the United States ???? on January 21, 2022
Style: Chromebook onlyCapacity: 4GB / 32GB / 11.6-inchVerified Purchase
[Update 6/26/2022 to lower rating to 1 star]:
I have been using this for 13 months now. The Chromebook still consistentlyrestarts by itself every few days after I close the lid to put it in sleep mode, thus wasting time booting up when I try to continue reading the next day. Chrome OS has forced automatic updates which I didn't think too much of before, but the last 2 updates broke compatibility with the SD card in all apps. This includes Google's official "Files" app from the Play store, published by Google themselves, the same company who makes the operating system. This has wasted 4 or 5 frusting hours at night when I want to kick back and relax by reading a bit since I have to debug why I can't get any apps to read from my SD card even though it was working perfectly fine the previous day before the Chromebook restarted by itself and updated itself even though I don't want it to. I am currently trying to debug the SD card not working for the second time this month now and I am just tired of this garbage. If you just want a Chromebook to browse the web, this is good. But try to use it for anything else or try to use an SD card with it, and I do not recommend trying this. Stick with an Android tablet from a good brand or an iPad. It is a shame because the hardware from Acer seems good, but the operating system is just garbage and there is no way I can give this anything higher than 1/5 when it can't even do the most basic of tasks to just open image files from a SD card.
[Original review for 3 stars]:
I only bought this to mainly use as a tablet for reading. I download a lot of content for offline reading so I use a SD card, but the chromebook seems to have issues when leaving the SD card in it. When I wake it from sleep, it will show a warning saying I shouldn't remove the SD card without safely ejecting it first, but the SD card is still inserted and was never removed (I live alone so noone else would have touched it). No data can be read from the SD card at this point and I have to take it out and put it back in. I thought it was a bad SD card at first and tried another SD card but it had the same issue. After some googling it turns out other people had the same issue. This makes using this chromebook a lot more annoying since I have to remove and reinsert the SD card every time I want to use it.
The chromebook also randomly reboots when I open it up, although it happens pretty rarely (maybe once or twice a month). The battery percent is still always higher than 30% after booting up, so it didn't run out of battery. I assume this might be related to leaving the SD card inserted, but I don't want to take out the card since micro SD cards are very easy to lose.
Overall using the chromebook is good - things load pretty fast and the touchscreen isn't super responsive but is fine for the price point. However, I bought this purely for using with a SD card so these issues make it much more annoying for me to use.
3 people found this helpful
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Kiersten O.
1.0 out of 5 stars Disappointed, not worth it.
Reviewed in the United States ???? on December 13, 2022
Style: Chromebook onlyCapacity: 4GB / 32GB / 11.6-inchVerified Purchase
Bought two of these for my kids. Within minutes of booting them up I could tell they were very cheaply made. One stopped powering on within the first 12 hours, fully charged and plugged in, it was dead. The other one constantly freezes up, simple tasks such as opening the play store would freeze the Chromebook. Very disappointed, waste of time and money.
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Krystle Willing
1.0 out of 5 stars Lasted Less Than 1 Year - DO NOT PURCHASE
Reviewed in the United States ???? on November 6, 2022
Style: Chromebook onlyCapacity: 4GB / 32GB / 11.6-inchVerified Purchase
We purchased this as a Christmas gift last year. In less than 6 months, we needed a new charger because the one that came with the device stopped working. 10 months after using the device, we purchased another new charger because the device wasn't charging again. This time, it turns out the old charger was fine and the device itself simply doesn't work anymore. It won't charge or turn on even when plugged in.
Invest in a better-quality device that will last longer.
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JWA
1.0 out of 5 stars Worked fine for a month
Reviewed in the United States ???? on November 17, 2022
Style: Chromebook onlyCapacity: 4GB / 32GB / 11.6-inchVerified Purchase
The charger it came with didn’t work, contacted seller and they sent a new one…that was great.
After a month of use, it would start glitching or shutting down the program or game being used…annoying, but whatever. Now, it totally kicks you out and flashes a warning message saying. Would not recommend buying refurbished from this seller…my kiddo is bummed and annoyed with using it for gaming.
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Naya
1.0 out of 5 stars Acer Chromebook Spin 311 Laptop convertible
Reviewed in the United States ???? on November 30, 2022
Style: Chromebook onlyCapacity: 4GB / 64GB / 11.6-inchVerified Purchase
It was bought but for pleasure it was since it was caught online problems to acquire it all an inconvenience after another waste of time and such in the end I never received a refund plus a refund I don't know the first time it happens. Horrible and one specified because it urges him.
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George pluto
1.0 out of 5 stars INACCURATE DESCRPTION IS not touchscreen or flipable to a tablet.
Reviewed in the United States ???? on April 10, 2022
Style: Chromebook onlyCapacity: 4GB / 32GB / 11.6-inchVerified Purchase
like the title says it is not a touch screen and cannot fold to a tablet just a laptop with chrome os and it cant use the Netflix app because one of the parts it uses isn't approved buy the google app store. I even saw another guy in his review say the same thing but I figured it was some mistake because the price was so good but you get what you pay for. but if you don't mind it not being a touch screen or able to fold to a tablet or not being able to have the Netflix app[ Can use on the Netflix website but then you cant download anything for offline use which is a big reason I wanted a chrome book} its a alright Chromebook at best but people can buy what ever they want. I also left a review that was not approved because they are trying to hide there false advertisement which is not ok ever in my book. So I'm leaving a slightly nicer one in hopes it gets through and helps prevent even one person from being scamed.
6 people found this helpful
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Chrissy & Glenn Swanson
1.0 out of 5 stars Rating them
Reviewed in the United States ???? on October 24, 2022
Style: Chromebook onlyCapacity: 4GB / 32GB / 11.6-inchVerified Purchase
It was good to use good quality picture was awesome it charged then a month later it won't charge anymore we couldn't charge it couldn't turn it on I couldn't do nothing with it so it sits on the side of our couch don't know what to do with it would like to get our money back for it cuz we just bought another one from you guys
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A
1.0 out of 5 stars What a crappy buying choice I made!
Reviewed in the United States ???? on July 22, 2020
Style: Chromebook onlyCapacity: 4GB / 32GB / 11.6-inchVerified Purchase
I bought this unit because I wanted a small computer that was pretty much web-safe but I find myself fighting it regularly to do the most basic things.
1. It took TWO calls to Acer support to solve the issue of why it wouldn’t stay connected to my internet (the solution was to restart my router). Each time the technician was obviously reading (quite slowly) from a manual and each call was 10+ minutes. Still, the working range from my router is MUCH LESS than either of two iPads or a Mac Book. That seems silly for an OS that relies so heavily on the internet to function.
2. I originally wanted to use it to write while displaying and reviewing notes on an older pc. I was willing to use Google Docs instead of Word, understanding that Docs would convert Word files as it does on my iPads. But try to get Docs (on this machine) to respond to an erase command in less than, say, 20 seconds! I downloaded the files in question but the system is so unresponsive that I have to wait with each edit and am always facing the dialog box explaining that the file is unresponsive and asking if I want to wait (I have NEVER had this problem with an iPad).
3. I now use this computer as a glorified display monitor. I transfer files from my pc with a thumb drive, download them as needed and scroll through them- no deleting as I go along of course. WHAT A WASTE!
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Chiquis
1.0 out of 5 stars Dont buy it!
Reviewed in the United States ???? on October 13, 2022
Style: Chromebook onlyCapacity: 4GB / 64GB / 11.6-inchVerified Purchase
Worked perfect. No complaints. Until two days ago. Did not start, no visual, no sound. Nothing!
Power light was on, power was OK. The laptop was shipped August 18, 2022. Lasted two months! I called Acer, the tech spent about 30 minutes trying to fix and failed. I asked for an address to send back, Tech has no clearence for that, Supervisor will call in two hours. Never called.
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Victoria Parsons
1.0 out of 5 stars STOPPED WORKING AND THEY MIGHT GET AROUND TO FIXING IT IN THE NEXT WEEK OR SO...
Reviewed in the United States ???? on October 12, 2022
Style: Chromebook onlyCapacity: 4GB / 32GB / 11.6-inchVerified Purchase
I purchased this laptop less than three months ago. It stopped working and after 45 minutes on the phone, they'll send me a return authorization in a couple of days so I can ship it off for them to work on. My last Acer purchase ever -- and I had just bought a new desktop that hasn't come out of its box. It's on its way back too.
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